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Privacy Policy

Last Updated: 27 March 2025

This Privacy Policy describes how UBIQTERN TECHNOLOGIES PRIVATE LIMITED (“Ubiqtern,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your Personal Information when you visit our website(s) or use any of our services (“Services”). We are a services company operating primarily in the logistics and supply chain industry in North America. By using our Services, you consent to the practices described in this Policy.

1. Scope of this policy

This Privacy Policy applies to information collected through our websites, online platforms, applications, and any other interactions you may have with Ubiqtern. It does not apply to information collected by third parties through any external websites or services that may link to or be accessible from our Services.

2. Information we collect

2.1 Personal information

“Personal Information” is data that can be used to identify or contact an individual. While we primarily serve business entities, we may collect Personal Information (where applicable and in the course of providing Services) such as:

  • Contact details (e.g., name, business email address, business phone number).
  • Employment details (e.g., role within the company, business address).
  • User account information (e.g., username, password, or authentication data when you create an account).
  • Communications (e.g., information you provide when you send us emails or otherwise correspond with us).

2.1 Non-personal information

We may also collect information that, on its own, does not identify you personally, including:

  • Browser or device information (e.g., IP addresses, device type, operating system, and browser type).
  • Usage data (e.g., pages you visit, time spent on pages, and other analytical data gathered via cookies or similar technologies).
  • Aggregated data (e.g., statistical or demographic information that is not linked to an individual).

3. How we collect your information

  • Directly from you: When you fill out forms on our websites, subscribe to a newsletter, request information, or communicate with us.
  • Through automated technologies: We use cookies, web beacons, log files, and similar tracking technologies to collect certain information automatically when you use our Services.
  • From business partners or service providers: We may receive information about you from trusted third-party service providers or partners, such as analytics services.

4. Use of your information

We use the information we collect for purposes that include:

  1. Providing and improving our Services: To fulfill service requests, troubleshoot technical issues, and customize user experiences.
  2. Business operations: For billing, account management, and other administrative purposes.
  3. Communication: To respond to inquiries, send transactional updates, or share information about new features, products, or services that may be of interest to you.
  4. Marketing and promotions: To send marketing materials or conduct surveys—only where lawful and with the appropriate consent.
  5. Legal compliance and security: To enforce our Terms of Service, comply with legal obligations, and protect against fraud, abuse, or threats to the safety of our platform or users.

5. Legal bases for processing (where applicable)

If you are located in a jurisdiction that requires a legal basis for processing Personal Information (e.g., the European Economic Area), our legal bases may include:

  1. Contractual necessity: Processing necessary to provide our Services.
  2. Legitimate interests: For fraud prevention, network security, or direct marketing in a B2B context.
  3. Consent: Where required by law (e.g., mailing lists, certain cookie usage).
  4. Legal obligations: Compliance with law enforcement requests, regulatory requirements, etc.

6. Sharing and disclosure of information

We do not sell or rent your Personal Information. We may, however, share Personal Information under the following circumstances:

  1. Service Providers: We may disclose information to third-party vendors or partners who perform services on our behalf (e.g., payment processors, data hosting services, analytics platforms), subject to appropriate confidentiality and security obligations.
  2. Business Transfers: In the event of a merger, acquisition, or other business transaction, we may transfer your information as part of the transaction.
  3. Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  4. Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our employees, customers, or others.

7. International data transfers

We primarily operate in North America. However, if you access our Services from outside this region or if we need to transfer data outside your jurisdiction, we will take steps to ensure an adequate level of data protection in compliance with relevant laws and regulations.

8. Data retention

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting obligations. When no longer required, we will securely delete or anonymize your data.

9. Security measures

We employ administrative, technical, and physical safeguards designed to protect the confidentiality and integrity of your information. However, no security system is impenetrable; we cannot guarantee the absolute security of any information transmitted through our Services.

10. Cookies and tracking technology

We use cookies and similar tracking technologies to personalize your experience, analyze usage patterns, and improve our Services. You can choose to disable cookies through your browser settings; however, certain features of our Services may not function properly if you do so.

11. Children’s privacy

Our Services are intended for businesses and not directed at individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will take steps to delete such information promptly.

12. Your rights and choices

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including:

  • Access and Rectification: Request details of the Personal Information we hold and correct inaccuracies.
  • Deletion: Request deletion of your Personal Information, subject to certain exceptions.
  • Restriction/Objection: Restrict or object to certain data processing activities.
  • Data Portability: Request a copy of your Personal Information in a commonly used format.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable legal

13. Third party links

Our Services may contain links to third-party sites. This Privacy Policy does not apply to the practices of those third parties. We encourage you to read the privacy policies of any website you visit.

14. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. We will post the updated version on our website and indicate the date of the latest revision. We encourage you to review this Policy periodically.

15. Contact us

If you have any questions about this Privacy Policy, or wish to exercise your rights regarding your Personal Information, please contact us at:
UBIQTERN TECHNOLOGIES PRIVATE LIMITED

Email: support@ubiqtern.com

Thank you for reading our Privacy Policy. Your trust is important to us, and we are committed to protecting your Personal Information